I made a reservation at the Marriott Sydney (Australia) Harbour through Expedia. Serious money, serious rewards: 6 nights, 2426 US$. It was a refundable, full rate reservation, not a deep discount Expedia deal. (Why Expedia? Because I was on a roll making multiple reservation in AU & New Zealand. Also, Expedia all in US $ which is helpful and convenient. Because this was big $$, I actually looked on marriott.com, too. It was the same nightly equivalent in AU $; so I went with Expedia because it was in US $.)
Gave the hotel my rewards number on arrival and it's in the Marriott receipt. Added about $US 600 in miscellaneous during stay. I did find it weird that the Marriott room receipt no where shows the Expedia $$, it just shows six nights paid, but no $$ amount. At other hotels I've seen the Expedia pre-payment as a credit, and then the nightly room rate is charged against the credit.
Got rewards for only the $600 misc and no (zero) nights. That's weird by itself, $600 but no nights. Sent all receipts (hotel & Expedia) to Rewards, they did a minor adjustment for US $ vs. AU $, but no credit for 6 nights or the $2426.
I can't find any "Expedia exception" in any of the fine print I have. Can anyone help?
I'm not a frequent traveler, but I am a rewards junkie and this is a big loss.
Below is the language found in the Terms and Conditions area for Marriott Rewards (item #8 under Earn Points). I'm not sure if the area that I highlighted in bold applies to your stay. I would call customer support and see if it could work.
I would consider this a big loss too. You would have been well on your way to elite status, not to mention the reward points, especially if you used your Chase Marriott visa card (you do have one of those, I hope!) I would contact Marriott Customer Service by phone (M-F) to get these points and nights posted ex post facto. I interpret the T&C language that pained posted above to read that you are indeed entitled to those points.
Let us know how it turns out.
What a depressing situation. Did you save enough to justify booking through a source like this?
I am curious for future reference. I have used Orbit\z and Travelocity before, but not an "auction" type site. I have heard too many horror stories, but would appreciate your feedback as to the total savings. Thanks.
I looked at marriott.com, also. Rate was virtually the same, in equivalent Australian $. Refundable full rate; not a deep-discount web special.
I used Expedia because:
1) marriott.com was in AU $, expedia.com was in US $. No credit card foreign exchange fees on expedia.
2) The Sydney Marriott would add a 1.5% credit card fee to the total AU $ amount. This is common, legit & legal in Australia.
So the "bottom line" is that I saved maybe 3-4% in hotel and credit card fees and lost 6 nights and 24,000 points. I'd rather have the nights & points. LIve and learn, hosed again by the fine print. When I came back to this thread, there were links to previous, similar threads. This happens regularly. Here's a previous thread:
I wish I knew this before we booked our vacation online. Being a platinum Marriott member, my decision swayed to Marriott instead of other competitors who offered equal or better deals. I've been noticing these little Marriott policies poping up all over for what they can't do for their loyal customers. so sad...