I've had a few stays at Marriot properties where the activity did not link to my account. I'm not a points fiend, but I did go through the exercise of submitting the missed point paper work and each time the the request went unresponded to. Feels like the submission went in to a black hole. Any advice on how get Marriot's attention?
It can take up to 10 business days after submission for the stay to be posted. If it is beyond that time, try attaching it to an email and sending it to firstname.lastname@example.org
Ugh. I am about to go through the same mess with my last two Ritz-Carlton stays. Neither of them have posted. But the same stays have already posted to my daughter's RC account last week. I received an e-folio from the first stay so I can use that as proof, however I have yet to receive an e-folio from my 2nd stay. SO annoying.