5 Replies Latest reply: Feb 17, 2017 5:50 PM by texas_lass RSS

Contact phone number for ShopMyWay Rewards

dwang2 Member
Currently Being Moderated

Hi,

 

I am missing some points that I expected to receive from a purchase in Nov 2016. I have already contacted the ShopMyWay portal by email multiple times, but I have not heard anything back from them. Does anybody know a phone number I can contact them at?

 

Thanks!!!

Daniel Wang

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Contact phone number for ShopMyWay Rewards
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi dwang2!  Taking a look into this for you.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Contact phone number for ShopMyWay Rewards
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi dwang2! Carat and team looked into this for you, and found that points should post to your account no later than 60 days from the day of shipment. If it's been longer than 60 days, let us know and we can look into this further. Thanks!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Contact phone number for ShopMyWay Rewards
      texas_lass Gold
      Currently Being Moderated

      I am missing some points too.  It has been over 60 days. I emailed the vendor in early January through the site and have yet to get a response to my inquiry. I sent all the documentation they requested. Well, I did get an email telling me they received it. It has a follow up email address, and I have already sent them one email. 

       

      Basically the issue is a purchase that I made at Ebooks that should have earned me 170 points.  It is showing as "Erred."  I seem to be getting all of my other purchases credited properly -- got one today in fact, and expect to get the last one in the next week.

       

      Can someone help me with this? I think I have done about all I can do with self help.

       

      Thanks! 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Contact phone number for ShopMyWay Rewards
        carat Community Manager Marriott Associate Silver
        Currently Being Moderated

        I'd like to help, @texas_lass.  Would you mind sending me your Rewards number as well as copies of your purchases?  Thanks in advance!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Contact phone number for ShopMyWay Rewards
          texas_lass Gold
          Currently Being Moderated

          Direct message has been sent.  Thank you for your help.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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