51 Replies Latest reply: Feb 17, 2017 2:19 PM by iahflyr RSS

For all Cara T. does on Marriott Rewards Insiders

bejacob Platinum 38 Reviews
Currently Being Moderated

I wish to nominate Cara T. (carat) for a Spirit to Serve award.

 

Those of us who have been around for a while know how much Cara contributes to this site. I think she's been part of the moderation team for just under a year, but you'd never know it. She's always willing to help folks resolve problems with points, promotions, or customer service issues from a recent stay. While I don't know how many Insiders she has helped, I'm sure it has been a greater number than most of us realize.

 

She has done so much for the users of this site. It doesn't matter how large or how insignificant the issue is, she tackles them all. For example, the discussion related to the Delta Brand Badge was of not some earth-shattering problem that needed to be fixed. It was a minor gripe by a few Insiders, yet Cara worked to make it happen. It's that sort of dedication to even the smallest of concerns that prompted me to nominate her for a Spirit to Serve award. When you put this on top of all the other concerns posted on this site that she has helped fix, it's clear why she is deserving of this award.

 

All the moderators of this site do such a great job. Cara really shines. Thank you for all you do here every day.

  • Re: For all Cara T. does on Marriott Reward Insiders
    nationwide Platinum
    Currently Being Moderated

    bejacob  I will add an enthusiastic second to the nomination for Cara to receive the Spirit to Serve Award. As a relative newcomer, she has been most helpful to me directly,  Moreover, her insights and facilitation skills are abundantly evident in her interactions with Insiders!  Here's to Cara!!! 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    rlswider Platinum 7 Reviews
    Currently Being Moderated

    Agree Wholeheartedly

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    jerryl Platinum 2 Reviews
    Currently Being Moderated

    Agree with both of you and she even puts up with us

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    peymanagement Platinum
    Currently Being Moderated

    Cara has helped me out several times...and she is a Nascar fan, so yes she has my vote.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    coupons Gold
    Currently Being Moderated

    great idea count me in

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    nmballoonist Platinum
    Currently Being Moderated

    I certainly support the nomination.  Cara T has helped me out many times and she always seems to be coming forward when others need assistance.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    Platinum
    Currently Being Moderated

    Count me in as well - Cara T is a huge asset to Insider's and should be recognized as such!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    otter.jpg

    You are all too sweet!!  This has put such a huge smile on my face!!   It is such an honor to be a part of a community of dedicated travelers. Each of you have been such an integral part of this site and your contributions are greatly appreciated!!  My hat is off to all of you... you're the reason this forum is as awesome as it is!!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    psudad Alumni Steward Gold 3 Reviews
    Currently Being Moderated

    Got my vote!!!!  She has been very communicative, helpful and always willing to jump in to a situation to help make it right.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    702rugbyref Platinum
    Currently Being Moderated

    She does do a good job with managing all the problems and personalities on here for sure !

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    pavan.merits Gold
    Currently Being Moderated

    My Vote for Cara !! She is really willing to help for all issues. Personally got resolved few issues with the help of her. Thanks Cara.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    monisame Platinum
    Currently Being Moderated

    MY vote goes for her too. !! She deseerves the goal.

    Thanks carat for your patience, understanding and all the help you provide to us.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Reward Insiders
    Snail5930 Gold
    Currently Being Moderated

    I agree and vote for (carat) .

    Thanks Cara T.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    jonsummers Gold
    Currently Being Moderated

    How can I add my vote as well?  What is a spirit award anyway?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: For all Cara T. does on Marriott Rewards Insiders
      peymanagement Platinum
      Currently Being Moderated

      It is a recognition program for Marriott workers.

       

      I saw this on their website.

       

      "Marriott associates strive to provide excellent service for each and every guest and they appreciate being acknowledged by you. The Spirit to Serve Award exemplifies J. Willard Marriott's adage, "if you take care of your associates, they will take care of the customer, and the customer will keep coming back." Award winners receive a customized certificate, signed by Bill Marriott and Arne Sorenson."

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    phctourist Platinum 20 Reviews
    Currently Being Moderated

    Amen bejacob  !!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    mustanggt Platinum
    Currently Being Moderated

    A BIG YES from me!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    You betchya, carat is a real trooper for us here and is a huge help.  Plus a NASCAR fan, maybe I should head to Sonoma this weekend and bring her some Wine home with me!!!

     

    Thank you so much Cara!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: For all Cara T. does on Marriott Rewards Insiders
      carat Community Manager Marriott Associate Silver
      Currently Being Moderated

      I quite like this plan. I need to catch one of these road course races in person!  You had given me some great advice before and am trying to see if I can make the race at Watkins Glenn this year.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    airen804 Gold
    Currently Being Moderated

    Totally agree!!!! She has helped me many time, all my problem wad fixed from her.. Thanks Cara..

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, bejacob, thank you for your nomination for Cara! We will most certainly pass along all of the enthusiastic comments and your nomination for consideration of the Spirit to Serve award. Thank you for taking the time to recognize Cara and all that she does for the Insiders community!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    brightlybob Platinum 10 Reviews
    Currently Being Moderated

    How did I miss this carat love-in?? Still, better late than never...

     

     

    Cara has responded both sympathetically and informatively to several of my posts over the last year or so and her responses on this board are always worth a read. I've seen her responses as very helpful to several members and she has successfully sorted out several quite vocal complainants.

     

    Good call bejacob

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: For all Cara T. does on Marriott Rewards Insiders
      erc Platinum
      Currently Being Moderated

      I missed this carat love-in also, since it came during my absence Pre-Tipple days. Great job carat,  I share the enthusiastic appreciation and since it's Valentine's Day, a tip of the cap out to lindseyh, deannad, and AndrewT  (excellent research on the Platinum Premier/United Gold project , although I sure hope for your sake, the folks at Intergalactic didn't feed you bad info, because even nice guy brightlybob  would have to take Marriott to task with a verbal thrashing only a great British barrister can provide - good luck).

       

      Ok, now that I've blown enough smoke up everyone's dress, here's today question for the team; What's the latest on these three moderator projects. You guys are terrific on tracking down MegaBonus, Birthday Elite Nights, and missing points, mostly because that's you guys doing all the work; how are you when you must work with the deservedly demoted (Freudian slip, I had initially typed demented ) Appropriate Team ?

       

      Here are the three projects that inquiring minds (featured Insiders peymanagement and mustanggt keep buggin' me about them )  want to know;

       

      AC Hotel San Jose - Platinum nightmare on checkin due to Category 1-5 Certificate.

      Did yosof get any "sorry we ruined your stay" make up points? or anything?

       

      New Cancellation Policy - 2 days Prior to Arrival?

      What's the current corporate speak for this wave of the future PITA Policy?

       

      Checking out of Marriott for good!

      Did you ever hear back from hart4 who apparently had a trip of a lifetime family vacation ruined by a non-named property and was ready to embark on a slash and burn media campaign?

       

      Thank you for the follow up

       

      NathalieF - as the Big Cheese, you don't get Valentines accolades,

      but you know you're #30 in our scorecard, #1 in our hearts (hey do we get points for emoticons?)

      ps - In spite of what all of you may think; NOW I'm off to Happy Hour. Great day to be alive! Keep on keepin' on Insiders.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: For all Cara T. does on Marriott Rewards Insiders
        carat Community Manager Marriott Associate Silver
        Currently Being Moderated

        Thanks for the love erc!!  You sure know how to make a moderation team smile!

         

        A little behind the scenes into our moderation world.  When members have less than par stays, we reach out and connect them with the appropriate people to make sure their concerns are addressed.  In doing so, this typically brings the conversation away from the community and between the guest and the hotel management team.  That is why you often never see a resolution posted to the forum.  Also, announcements happen fast in the world of Marriott and we do our best to keep up and stay a head of the ball. 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: For all Cara T. does on Marriott Rewards Insiders
          erc Platinum
          Currently Being Moderated

          Ok, that's a start, so it earns a 'like'. I've commented (in the New Cancellation Policy - 2 days Prior to Arrival?)

          about how the Starwood Lurker (several reps) on the FlyerTalk Starwood forum seems to be able to bring things to closure more often (to which tker tongue in cheek - not cheeky, cleverly, remarked that no doubt the Lurker will be trained in the Marriott way - ha).

           

          Your reply and productivity (both which I and as you see, many others appreciate) leads me to rephrase my questions;

          1) yosof - did you ever hear from the Appropriate Team. I know you see this, because you've been understandably posting about your bad stay all week - so what say you?

           

          2) carat - As requested by IAHFLYR, did you get any word from the Appropriate Team or anyone at Intergalactic about the festering 2 day cancellation policy popping up at big city hotels? If you didn't, then I'll accept for closure sake, "no you chowderhead, I didn't hear from anyone" (which by itself informs us).

           

          3) carat - this is more of a curiosity question - did you happen to hear back from hart4 - who certainly at the time seemed poised for action. Again, no is a fine answer. If yes, then I'll follow up with hart4 to see what came of it. I'm always interested in first time posters who are enraged at Marriott, to see what came of their efforts, if any (also to know what property).

           

          Thanks for the interaction. As good as you guys are, I'd hate to see you end up like the tv star in DC, Kellyanne, who appears to be sent out without accurate, if any, info. I'm waiting to see the outcome of the Platinum Premier Gold status with United and hoping for the credibility of the moderators (and the benefit of the road warrior Premiers) that HQ gave Andrew accurate info.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: For all Cara T. does on Marriott Rewards Insiders
            iahflyr Platinum 26 Reviews
            Currently Being Moderated

            And an even more intriguing item, did you carat get a "Spirit to Serve Award"?

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: For all Cara T. does on Marriott Rewards Insiders
              erc Platinum
              Currently Being Moderated

              Good point. Hopefully carat if the 'new and improved' Insiders format allows folks to handle their own Birthday Night Elite credits and MegaBonus registration, that new found time can be invested in fascinating questions like those poised by IAH and yours truly .

              Hey, IAH, where did ATC Mickey work?

               

              keywords oh my description george takei says oh my

              I just saw Cara's answer about Platinum Premiers and United Gold.

              AndrewT hopefully Amazon sells Joan of Arc asbestos suits !

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: For all Cara T. does on Marriott Rewards Insiders
                iahflyr Platinum 26 Reviews
                Currently Being Moderated

                atcmickey never did tell me.....maybe he figured out who I was an ran away!!

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: For all Cara T. does on Marriott Rewards Insiders
                  atcmickey Gold
                  Currently Being Moderated

                  Sorry, never saw the question...is that your way of suggesting I'm Forrest or the redneck in the truck?

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                  • Re: For all Cara T. does on Marriott Rewards Insiders
                    iahflyr Platinum 26 Reviews
                    Currently Being Moderated

                    LOL, not suggesting anything atcmickey only that I did ask the question of where you worked since your screen name sort of indicates such a career.  So when erc asked and I hadn't heard I simply figured you knew who I was and ran.

                    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                    • Re: For all Cara T. does on Marriott Rewards Insiders
                      atcmickey Gold
                      Currently Being Moderated

                      I've been a controller in Minneapolis, Detroit, and have spent the last 20 years in Denver (DEN)

                      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                      • Re: For all Cara T. does on Marriott Rewards Insiders
                        iahflyr Platinum 26 Reviews
                        Currently Being Moderated

                        Sweet....Tower or TRACON, probably both back in the day?  I worked at IAH for 29 years so now the cat is out of the bag!  Good to have ya around and don't be a stranger.

                        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                        • Re: For all Cara T. does on Marriott Rewards Insiders
                          jonsummers Gold
                          Currently Being Moderated

                          Hey IAHFLYR  What job did you do?  I worked there on the ramp.

                          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                        • Re: For all Cara T. does on Marriott Rewards Insiders
                          atcmickey Gold
                          Currently Being Moderated

                          Thanks for the welcome. 

                           

                          Tower...it hasn't been combined with the TRACON since, I believe, the late 80's

                          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                          • Re: For all Cara T. does on Marriott Rewards Insiders
                            iahflyr Platinum 26 Reviews
                            Currently Being Moderated

                            We de-combined the two in probably the early 90's, but since I was working on the new tower project I got to remain current in the tower and long after it opened until the new blood drove me nuts with their lack of desire to move anything into the sky!   So I told them bye bye and went strictly into the dark room. 

                             

                            jonsummers I worked ATC.

                            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: For all Cara T. does on Marriott Rewards Insiders
            yosof Platinum 1 Reviews
            Currently Being Moderated

            erc A manager has sent a very short reply that fails to address all the issues. I'm going to be transparent with the full line of communications, so that we can all learn from this case.  AC Hotel San Jose - Platinum nightmare on checkin due to Category 1-5 Certificate.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: For all Cara T. does on Marriott Rewards Insiders
              erc Platinum
              Currently Being Moderated

              Thank you for the follow up yosof and best wishes for an outcome worthy of your headache.

              carat this is not the first time I've heard/seen where The Appropriate Team has struggled to assist;

                 a) it's certainly not the moderators - but it is beneficial for mods to know that handing off does not always end well (granted, that's the policy and no argument from me - just an fyi)

                 b) often, it's probably not even poor performance of The Appropriate Team but rather the property's resistance

                      

              As we've just seen this week with tater's Late Check Out Guarantee - benefits and policies are often applied willy, nilly out at the property level - this is why I'm often irritatated (yes, easily irritated ) when an Insider posts a thread highlighting a problem they are facing (vs. a yes/no post) and folks immediately write in (you know who you are) saying, "I've never had this happen". That's not the point, and of course it doesn't happen to everyone, but the answer almost implies that the OP is whining or making up a problem. Probably 95-99% of the hotels follow the 4pm Late Checkout benefit, but if you're at one of the few that don't and need a late checkout, you have a 100% problem.

               

              Let's just all keep the above in mind when we read of fellow travelers' headaches. Yes, we often get the one and done flamethrowers, but the fact that we've been fortunate enough to have not faced the issue/headache does not mean we need to write in (unless specifically asked) saying, "not me". Marriott are big boys and girls and can certainly take care of themselves, even (often, especially, they are superb at the recovery paradox of customer service) when they are occasionally wrong.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    ilmk0801 Member
    Currently Being Moderated

    Yes! I agree! Are their other noms, too? How about a big high five? How about at her desk a huge cupcake, balloons, smileys all over the place, OH! and a red carpet leading to her chair? I think these will definitely make an impact at work

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    seatexan Platinum
    Currently Being Moderated

    How did I miss this as well!? carat is amazing!

     

    Thank you for everything you have done for me.  I truly appreciate it.

     

    All the mods here are pretty wonderful. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: For all Cara T. does on Marriott Rewards Insiders
    taxman193 Platinum 11 Reviews
    Currently Being Moderated

    Count me in on that vote too ! She is GREAT !!!!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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