I wish to nominate Cara T. (carat) for a Spirit to Serve award.
Those of us who have been around for a while know how much Cara contributes to this site. I think she's been part of the moderation team for just under a year, but you'd never know it. She's always willing to help folks resolve problems with points, promotions, or customer service issues from a recent stay. While I don't know how many Insiders she has helped, I'm sure it has been a greater number than most of us realize.
She has done so much for the users of this site. It doesn't matter how large or how insignificant the issue is, she tackles them all. For example, the discussion related to the Delta Brand Badge was of not some earth-shattering problem that needed to be fixed. It was a minor gripe by a few Insiders, yet Cara worked to make it happen. It's that sort of dedication to even the smallest of concerns that prompted me to nominate her for a Spirit to Serve award. When you put this on top of all the other concerns posted on this site that she has helped fix, it's clear why she is deserving of this award.
All the moderators of this site do such a great job. Cara really shines. Thank you for all you do here every day.
bejacob I will add an enthusiastic second to the nomination for Cara to receive the Spirit to Serve Award. As a relative newcomer, she has been most helpful to me directly, Moreover, her insights and facilitation skills are abundantly evident in her interactions with Insiders! Here's to Cara!!!
You are all too sweet!! This has put such a huge smile on my face!! It is such an honor to be a part of a community of dedicated travelers. Each of you have been such an integral part of this site and your contributions are greatly appreciated!! My hat is off to all of you... you're the reason this forum is as awesome as it is!!!
It is a recognition program for Marriott workers.
I saw this on their website.
"Marriott associates strive to provide excellent service for each and every guest and they appreciate being acknowledged by you. The Spirit to Serve Award exemplifies J. Willard Marriott's adage, "if you take care of your associates, they will take care of the customer, and the customer will keep coming back." Award winners receive a customized certificate, signed by Bill Marriott and Arne Sorenson."
You betchya, carat is a real trooper for us here and is a huge help. Plus a NASCAR fan, maybe I should head to Sonoma this weekend and bring her some Wine home with me!!!
Thank you so much Cara!
Greetings, bejacob, thank you for your nomination for Cara! We will most certainly pass along all of the enthusiastic comments and your nomination for consideration of the Spirit to Serve award. Thank you for taking the time to recognize Cara and all that she does for the Insiders community!
How did I miss this carat love-in?? Still, better late than never...
Cara has responded both sympathetically and informatively to several of my posts over the last year or so and her responses on this board are always worth a read. I've seen her responses as very helpful to several members and she has successfully sorted out several quite vocal complainants.
Good call bejacob
I missed this carat love-in also, since it came during my absence Pre-Tipple days. Great job carat, I share the enthusiastic appreciation and since it's Valentine's Day, a tip of the cap out to lindseyh, deannad, and AndrewT (excellent research on the Platinum Premier/United Gold project , although I sure hope for your sake, the folks at Intergalactic didn't feed you bad info, because even nice guy brightlybob would have to take Marriott to task with a verbal thrashing only a great British barrister can provide - good luck).
Ok, now that I've blown enough smoke up everyone's dress, here's today question for the team; What's the latest on these three moderator projects. You guys are terrific on tracking down MegaBonus, Birthday Elite Nights, and missing points, mostly because that's you guys doing all the work; how are you when you must work with the deservedly demoted (Freudian slip, I had initially typed demented ) Appropriate Team ?
Did yosof get any "sorry we ruined your stay" make up points? or anything?
What's the current corporate speak for this wave of the future PITA Policy?
Did you ever hear back from hart4 who apparently had a trip of a lifetime family vacation ruined by a non-named property and was ready to embark on a slash and burn media campaign?
Thank you for the follow up
NathalieF - as the Big Cheese, you don't get Valentines accolades,
but you know you're #30 in our scorecard, #1 in our hearts (hey do we get points for emoticons?)
ps - In spite of what all of you may think; NOW I'm off to Happy Hour. Great day to be alive! Keep on keepin' on Insiders.
Thanks for the love erc!! You sure know how to make a moderation team smile!
A little behind the scenes into our moderation world. When members have less than par stays, we reach out and connect them with the appropriate people to make sure their concerns are addressed. In doing so, this typically brings the conversation away from the community and between the guest and the hotel management team. That is why you often never see a resolution posted to the forum. Also, announcements happen fast in the world of Marriott and we do our best to keep up and stay a head of the ball.
Ok, that's a start, so it earns a 'like'. I've commented (in the New Cancellation Policy - 2 days Prior to Arrival?)
about how the Starwood Lurker (several reps) on the FlyerTalk Starwood forum seems to be able to bring things to closure more often (to which tker tongue in cheek - not cheeky, cleverly, remarked that no doubt the Lurker will be trained in the Marriott way - ha).
Your reply and productivity (both which I and as you see, many others appreciate) leads me to rephrase my questions;
1) yosof - did you ever hear from the Appropriate Team. I know you see this, because you've been understandably posting about your bad stay all week - so what say you?
2) carat - As requested by IAHFLYR, did you get any word from the Appropriate Team or anyone at Intergalactic about the festering 2 day cancellation policy popping up at big city hotels? If you didn't, then I'll accept for closure sake, "no you chowderhead, I didn't hear from anyone" (which by itself informs us).
3) carat - this is more of a curiosity question - did you happen to hear back from hart4 - who certainly at the time seemed poised for action. Again, no is a fine answer. If yes, then I'll follow up with hart4 to see what came of it. I'm always interested in first time posters who are enraged at Marriott, to see what came of their efforts, if any (also to know what property).
Thanks for the interaction. As good as you guys are, I'd hate to see you end up like the tv star in DC, Kellyanne, who appears to be sent out without accurate, if any, info. I'm waiting to see the outcome of the Platinum Premier Gold status with United and hoping for the credibility of the moderators (and the benefit of the road warrior Premiers) that HQ gave Andrew accurate info.
And an even more intriguing item, did you carat get a "Spirit to Serve Award"?
Good point. Hopefully carat if the 'new and improved' Insiders format allows folks to handle their own Birthday Night Elite credits and MegaBonus registration, that new found time can be invested in fascinating questions like those poised by IAH and yours truly .
Hey, IAH, where did ATC Mickey work?
I just saw Cara's answer about Platinum Premiers and United Gold.
AndrewT hopefully Amazon sells Joan of Arc asbestos suits !
atcmickey never did tell me.....maybe he figured out who I was an ran away!!
We de-combined the two in probably the early 90's, but since I was working on the new tower project I got to remain current in the tower and long after it opened until the new blood drove me nuts with their lack of desire to move anything into the sky! So I told them bye bye and went strictly into the dark room.
jonsummers I worked ATC.
erc A manager has sent a very short reply that fails to address all the issues. I'm going to be transparent with the full line of communications, so that we can all learn from this case. AC Hotel San Jose - Platinum nightmare on checkin due to Category 1-5 Certificate.
Thank you for the follow up yosof and best wishes for an outcome worthy of your headache.
carat this is not the first time I've heard/seen where The Appropriate Team has struggled to assist;
a) it's certainly not the moderators - but it is beneficial for mods to know that handing off does not always end well (granted, that's the policy and no argument from me - just an fyi)
b) often, it's probably not even poor performance of The Appropriate Team but rather the property's resistance
As we've just seen this week with tater's Late Check Out Guarantee - benefits and policies are often applied willy, nilly out at the property level - this is why I'm often irritatated (yes, easily irritated ) when an Insider posts a thread highlighting a problem they are facing (vs. a yes/no post) and folks immediately write in (you know who you are) saying, "I've never had this happen". That's not the point, and of course it doesn't happen to everyone, but the answer almost implies that the OP is whining or making up a problem. Probably 95-99% of the hotels follow the 4pm Late Checkout benefit, but if you're at one of the few that don't and need a late checkout, you have a 100% problem.
Let's just all keep the above in mind when we read of fellow travelers' headaches. Yes, we often get the one and done flamethrowers, but the fact that we've been fortunate enough to have not faced the issue/headache does not mean we need to write in (unless specifically asked) saying, "not me". Marriott are big boys and girls and can certainly take care of themselves, even (often, especially, they are superb at the recovery paradox of customer service) when they are occasionally wrong.
How did I miss this as well!? carat is amazing!
Thank you for everything you have done for me. I truly appreciate it.
All the mods here are pretty wonderful.