3 Replies Latest reply: Feb 22, 2012 11:36 PM by randomname RSS

Why is the platinum elite reservation number hidden at the bottom of the page under customer service?

ahubal Platinum
Currently Being Moderated

I have worked with many call center operations and I understand the desire to push traffic to make reservations on the website rather than the more costly option of using CSRs. However, with the new site redesign, the reservation number has been moved to the bottom of the page and hidden behind the "Customer Service" link. The reservation 800 number should be made available on all pages once you have logged in. Instead of trying to save on operational costs, focus on serving the customer.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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