25 Replies Latest reply: Jun 3, 2016 3:10 PM by cloudy_cloud RSS

What's the best way to send a complaint to a Marriott official other than the manager?

miss_lathbury Gold
Currently Being Moderated
Is it better to email, snail mail, or call the complaint line? I sent a letter 2 months ago to the Global Brand Manager for Springhill Suites;; no response to date. My specific complaint is with both the hotel sales manager and general manager.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Woodbridge, Virginia, USA

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