Is it better to email, snail mail, or call the complaint line? I sent a letter 2 months ago to the Global Brand Manager for Springhill Suites;; no response to date. My specific complaint is with both the hotel sales manager and general manager.
miss_lathbury, contacting Customer.care@Marriott.com is a very good option. Or, if you'd prefer you can always send a private message to us through the Insiders site with details and I'd be happy to forward your message on to the appropriate person. Regards, Laura