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1 2 3 8 Previous Next 105 Replies Latest reply: Nov 25, 2013 12:54 AM by bpelican RSS

MVC Owners Not Happy with New Program

superchief1 Platinum
Currently Being Moderated

Marriott Vacation Club introduced the new 'points' program today. According to most of those posting on the Timeshar User Group forum, most owners are very unhappy with the new system. Based on my assessment, Marriott is the only winner with this system, and current owners will be hurt even if they choose not to join the program. MVC has really lost touch with its customer, and appears to be only driven by profits. This is another major disappointment to a long-term loyal member, and an owner of 5 MVC weeks.

  • 1. Re: MVC Owners Not Happy with New Program
    tjcnewyork Platinum
    Currently Being Moderated

    "MVC has really lost touch with its customer"

     

    Superchief

     

    Many details of the new offering leaked prior to the official 'Father's Day' announcement yesterday*.  To a certain extent, the press release illustrates Marriott's lip service:

     

    “Over the years, we have successfully evolved our product offering based on Owner feedback, and the Marriott Vacation Club Destinations program reflects a tradition of Owner involvement and was designed specifically for both current and future Owners.”*


    Establishing a new points-based program that is ~not~ integrated with Marriott Rewards, definitely shows that, "MVC has really lost touch with its customer".

     

    My expectation is tighter integration between MVC and Marriott Rewards. The new offering adds to a string of several recent disappointments. I learned a few weeks ago, that owners - such as myself - residing in the State of New York are excluded. **

     

    * Marriott Vacation Club Introduces New Vacation Ownership Program

    ** State and Legal Disclosures

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 2. Re: MVC Owners Not Happy with New Program
    vpplayer Platinum
    Currently Being Moderated

    There's a lot to digest.  If you are an owner, then login to "my-vacationclub.com" and you will find a somewhat more-detailed description of the new program "points option" then I have been able to find elsewhere.

     

    The points discussed here are unrelated to Marriott Rewards points.

     

    Whenever a "great new program" is introduced, I am skeptic about what is NOT said.  This is why I emphasize point #3 below.

     

    Here is one link that is open but it doesn't say much.

    http://www.marriottvacationclub.com/discover-marriott-timeshares/index.shtml

     

    A couple of things I have been able to discern:

     

    1.  For EXISTING owners, the new program is indeed an "option".  You still maintain your owernship deed whether or not you opt to pay in to the points system.

     

    2.  Inventory pool for exsiting home resort owners is maintained separately from the pool of avaialbility for points exchangers.  I suspect this means that "points" availability for certain resorts (Hawaii, Newport Beach) will continue to be scarce to redeem if that is not your home resort. 

     

    3.  This next point is EXTREMELY important for owners to consider if you want to convert to the new option.  The following link gives the point values for all of the Mariott properties.  I encourage you to read closely the redemption rates:

    https://www.my-vacationclub.com/common/vc/en-us/pdfs/enrollment_legal_docs/points_charts.pdf

     

    You may be losing significant value if you choose to change over.  Example, I own a week at Ko Olina which is platinum all year (except for NYE week).  I can currently use any of those weeks.  Under the "points option", I would get 4925 points for my week.  However, many weeks now cost much more than that for points redemption throughout the year.

     

    For NEW purchases (starting today?), from what I understand, you will no longer have a "home" resort deed, but will be buying into a trust throughout MVCI.  I dont know how that works in terms of getting priority at a given resort.

     

    ...and of course, exchanging your existing week for MR points continues to be a poor exchange except under unique circumstances.

     

    I bought my weeks at a resort for the purposes of staying at my home resort, so I personally have no desire to opt-in.  I can see why the flexibilitiy the "points option" is greatly appealling to many, so I am not bashing it.  It's just not for me and my vacation desires.  Or pocketbook.

     

    My prediction is that actual availability will not change a whole lot for the most desireable resorts, such as I mentioned above, although the flex stays may mitigate that somewhat.

     

    Caveat Emptor.

     

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 3. Re: MVC Owners Not Happy with New Program
    mikiegfla Platinum 4 Reviews
    Currently Being Moderated

    How do I find out how many points I would be allocated for my property?

     

    Also, I actually took the survey last year and saved it somewhere on my PC. I'm going to look for it and see how the questions were phrased in order to determine how they may have interpreted the responses.

     

    I'll let you know what I find.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 4. Re: MVC Owners Not Happy with New Program
    tjcnewyork Platinum
    Currently Being Moderated

    "My prediction is that actual availability will not change a whole lot for the most desireable resorts, such as I mentioned above, although the flex stays may mitigate that somewhat."

     

    Agreed, VPPlayer, you covered the subject very well.  I'm content and satisfied with my 'deeded' weeks and understand that additional deeded weeks can be purchased through Marriott Resale.  My hunch is that the Destination product will increase the demand and the value of the deeded week even though Marriott has positioned these weeks as a legacy product.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 5. Re: MVC Owners Not Happy with New Program
    tef6178 Platinum 8 Reviews
    Currently Being Moderated

    Thanks for the great synopsis. It certainly looks that a lot of searching will need to be done to see any benefit of this program. To me, as a multiplle week owner, it does not look appealing at all.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 6. Re: MVC Owners Not Happy with New Program
    superchief1 Platinum
    Currently Being Moderated

    I am currently at Mountainside, and spoke to sales people who just returned from training in Orlando. It is obvious to me that the training focus was on selling the new points system, rather than understanding the implication for current resort owners. There is a lot of confusion regarding details of the program, and things are changing daily.

    I was told that New York residents can join the new system, but need to do it at a MVC resort location due to NY state regulations. My greatest concern is the impact on current owners who primarily use their ownership week or exchange through interval to 'better' weeks. Some policies appear to be still in development. Some lockoff benefits will be lost. You will not be able to use your one bedroom and deposit the lockoff for points.

    My questions that remain unanswered are:

    1. Who will pay for the additional housekeeping required for the shorter stays and more frequent cleaning?

    2. Will the home resort ownership weeks be in a separate pool from the points weeks?

    3. Will Marriott have access to all Marriott interval deposits to use for their new points system, or they stay within II? The FAQ on the website indicates Marriott has access to all II MVC deposited weeks whether they were made by enrolled members or not. This will make traditional internal II exchanges virtualy impossible for high demand weeks.

    4. Will 'preferred' member have 13 month reservation access for their home resorts if they are not concurrent or consecutive weeks (current program). Preferred members using points will be able to make their reservations 13 months in advance. (There is a discrepancy between MVC reps regarding whether pools are kept separate).

    5. How will this new system impact the prioritization of villa assignment? Will Ocean Pointe owners have 'view' priority over preferred Point users?

    I am still waiting to find out my total point value of my resorts. If I qualify as 'preferred' (6500+ points), I may enroll to protect my ownership rights.

    Overall, I would prefer the old system with a more fair allocation of MR rewards points. Time will tell.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 7. Re: MVC Owners Not Happy with New Program
    tjcnewyork Platinum
    Currently Being Moderated

    "Some lockoff benefits will be lost. You will not be able to use your one bedroom and deposit the lockoff for points."

     

    Superchief

     

    That's really confusing.  Are you referring to MR points or Destination points?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 8. Re: MVC Owners Not Happy with New Program
    vpplayer Platinum
    Currently Being Moderated

    Under the new program option, yes you do indeed lose your option to lockoff.

     

    The pool distribution is currently allocated 50% inventory opens up at the 13-month point, and the remaining 50% at the 12-month point.  Under the new program option, the pools will be separated by deed owners on one hand, and MVC Trust ownership plus deposited weeks on the other.  this begs a couple of questions. 

     

    If one wants to trade into a resort under the current system, what inventory will be available to them?  Especially lockouts?

     

    In terms of priority into your own home resort, are you competing with other deeded owners for the available inventory, or with anyone that has enough points?

     

    I'll see what i can find out.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 9. Re: MVC Owners Not Happy with New Program
    vpplayer Platinum
    Currently Being Moderated

    Superchief1, what weeks/seasons do you own and where? 

     

    There's a way to find out the your current point value for your unit(s) on the owners web page.  If you click on the enroll button, it will show you each of your units and how much they are worth in points.  You can see this without committing yourself to the enrollment. Then compare to the redemption chart I linked in my previous message.  You will be disappointed in the disparity.

     

    BTW we were at Summit Watch last week, weather started out poor (32 deg sunday night and rainy) but cleared up nicely for the rest of the week.

     

    Alan

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 10. Re: MVC Owners Not Happy with New Program
    mikiegfla Platinum 4 Reviews
    Currently Being Moderated

    It appears that Marriott removed all references to the new program once owners sign onto the site.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 11. Re: MVC Owners Not Happy with New Program
    tjcnewyork Platinum
    Currently Being Moderated

    1. Who will pay for the additional housekeeping required for the shorter stays and more frequent cleaning?

    Wyndham has a points-based systems offering a housekeeping budget model which V-Club can compare and hopefully outperform.  The integration of MVC into Hotel Categories (9/2009) resulted in shorter stays on MR points and impacted housekeeping, too.

     

    2. Will the home resort ownership weeks be in a separate pool from the points weeks?

    Probably. V-Club adds to the mix.

     

     

    3. Will Marriott have access to all Marriott interval deposits to use for their new points system, or they stay within II?The FAQ on the website indicates Marriott has access to all II MVC deposited weeks whether they were made by enrolled members or not.

    The FAQ clearly says, "If you wish to continue using your week(s) as you have always done, you may. You never have to elect Vacation Club Points unless you want to. When you do elect Vacation Club Points, you will be able to redeem them for a vacation at another Marriott Vacation Club resort directly without exchanging through Interval International."

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 12. Re: MVC Owners Not Happy with New Program
    superchief1 Platinum
    Currently Being Moderated

    TJC,

    I was referring to Destination points. The two point systems can be very confusing.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 13. Re: MVC Owners Not Happy with New Program
    tjcnewyork Platinum
    Currently Being Moderated

    This will make traditional internal II exchanges virtualy impossible for high demand weeks.

    If you already own a high demand week, like Week 52, what's the advantage of opting for points?  Yes, flexibility is a benefit; but if I own what I want, why change?  The competitive pressures for a 'high' demand weeks ~always~ presents challenges.

     

    Enrolling a 'low' demand week for V-Club points may be a way to 'ease' the challenges.   BUT, be prepared. 'High demand' correlates to 'sticker shock'.  V-Club points will definitely cost more $$$ to secure nights within the highly-coveted weeks, like Week 52.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • 14. Re: MVC Owners Not Happy with New Program
    vpplayer Platinum
    Currently Being Moderated

    Mikie,

     

    If you mean the my-vacation owners' site, no it is still there.  In fact there is a simpler way to find out your unit point value than I originally stated. when you log in, click on the "New points based Ownership Option!" window on the left side (only the lower part of that window is link-active).  Then on the next page on the right side, click on "What is my Week Worth" link.

     

    Alan

     

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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