Once again, having a very difficult time trying to pay annual maintenance fees for our time-share in Phuket, Thailand. Happens every year. Have called Salt Lake, Phuket, etc and have received invalid email addresses, wrong phone numbers, etc. No one seems to want to resolve our problem and prefer to "pass the buck". Where is the customer service Marriott is supposed to provide to "Silver Elite " members? Any suggestions?
I spoke with Owner Services last week (800-845-4226) and thankfully did not encounter the confusion you are describing. Marriott Vacation Club enables payment of Maintenance Fees online at http://www.my-vacationclub.com
I find it convenient and very efficient. However, according to Owner Service, Salt Lake City is unable to process maintenance fees for Phuket over the phone or online. It's handled through Owner Services in Cork, Ireland who may be reached via an international toll free number from Canada or the US only: 011-800-8855-6677
-- Edited by TJCNewYork at 02/24/2010 10:03 AM EST Added new information
dear tjc new york
my good translater
i stay in november and december in the phuket beach club
with interval for a very cheap price
there i make a tour whis seller from the vocation club
the seller explaine to me now its finisch to buy in phuket
a week, ou every where in the world
now you can buy only points good for all the world
platium week 33000 points more at 45000 us dollars
and for each point what you buy you have fixed
maintenance fee. if i remember good its wars for
the 33000 points 490 us dollars every year.
for me this is very expensive. you dont schure
if you get the week in phuket every year ,why?
you have only points what you byu in phuket
but not the week in phuket.
and if you not use your 33000 points for 1 week
you get only 99000 mr rewards points
i will learn from you when you know it better
ps.i make a mistake the maintenance fee
is not 490 us but 917 us dollars every year
tgc new york
i dont speak in my post not only from the
the most important you dont want anderstand?
today it is impossible to byu a week in one
place. you can byu only points for this i give
the example from phuket where i make a promotion
tour for time schare selling. the seller there explain
me clairement the time for byu in a residence 1
ou 2 weeks is finisch. only points you can byu now.
i hope this will no give confusion.
Regrets for the late reply. Unfortunately, information about the Marriott Vacation Club 'Points' program as implemented in the Asia Pacific Club has not been made available to owners who reside in the continental US.
From what I hear, the Asia Pacific Club features a points-based system that is independent of Marriott Rewards points. Rather than vacation 'ownership', it appears to be marketed as vacation club 'membership' where you buy 'club points' that can be converted into nights at specific resorts in the Asia Pacific.
I have heard that new club members will not own deeded property. But, existing MVC owners will be given the opportunity to convert to 'club points'. How this will be implemented in the US should be interesting since timeshare is highly regulated like other forms of real estate.
In the meantime, see How Asia Pacific Points Work.
tjc new york
thank you for your answer.it is exactly how you
descrirbed.but the big difference you can get every year
the residence where you byu ou can make a exschange.
with the points you never know if you can cam to
phuket,there where you byu your points,and this is for me
not normal.second the points are only valid to 2056
and not of lifetime.third when you dont use your 33000
club points you get multiple by 3 99000 marriott rewards
point.and this for a investisement of 45000us dollar
99000 mr points this is just 2 megabonus a 50000 each
never i will spend for this 45000us dollars for points
and your maintenane fee is calculated per points you byu
Klaus and other MVCI owners
Heads up! Thanks to Klaus' note, I had an in-depth conversation with Marriott Owner Services in Salt Lake City 1-800-845-4226 about How Asia Pacific Points Work and what impact future implementation of this program will have on current MVCI owners with deeded weeks in the United States.
Owner Services advises that unlike deeded vacation ownership, Marriott's Asia Pacific Club Points Program is vacation club membership. IMO, it's like membership in an elite country club with membership fees and usage fees. Owner Services also advises that the program targets individuals who reside in Asia and the Far East. Apparently, the cultural mindset about the vacation experience is very different and focused on shorter stays.
Since there is very little collateral published online to reference, calling Marriott Vacation Club Owner Services with your questions about the impact this program will have on your vacation ownership is highly recommended.
I look forward to hearing what you find out.
tjc new york
please have again a look of the post from
ipicle7 .....for our time-schare in phuket
you think he know dit he is no owner?
i n your post you riigt is only for asien peaple
no, you and me everybady can byu this point
systeme. i have a question why marriott change
the systeme????? years ago you can byu a week
and not points in asie. i hope for ipicle 7 he byu
years ago. and i am not schure if a owner what byu
5 ou 4 years ago 1 ou 2 weeks in phuket
IS TODAY ONLY A POINT HOLDER
i find aut
if you dont use your 33000points for what you pay 45000 us
plus your maintenance fee.in a marriott residence
you get all and for all only 99000 marriott rewards points
this is inaceptable. one more time invistisement 45000 us
greetings from the jw marriott,medan, indonesia
there i will get 100000 points from the last 2 megabonus
but mutch cheaper at 45000 us dollar.
mr. andrew you have the answer?
i find aout
why the cost in thailand where peaple work for nathing
and in tokyo where the salary is 20 time more hight
its the same maintenance fee for points holder
here the answer the points you byu have the
same fix price in thailand ou japan
for maintenacefee and for hollydays
and with this systeme marriott winn big money
i know from what i speak i stay alredy more at 30
years in asie 6 months the year
grettings from the jw marriott , medan, indonesia
Owner Services in Salt Lake City is unable to process payments for Phuket. In fact, maintenance payments for Phuket cannot be made online either. Regrets for prior misinformation. The problem you are having has absolutely nothing to do with Elite level. The contact phone number listed at my-vacationclub.com for Canada & USA is an international toll free number:
Do note that the prefix 011 is required for international calls.
Hope this helps.
-- Edited by TJCNewYork at 02/24/2010 9:52 AM EST Corrected information and added new information.-- Edited by TJCNewYork at 03/11/2010 8:42 AM EST