9 Replies Latest reply: Aug 11, 2013 5:36 PM by skiadcock RSS

Why do I have to change my password before logging in?

cw082350 Platinum 2 Reviews
Currently Being Moderated

My password is super secure. With upper , lower case and numbers though out it why do I have to change ...has there been a breach?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Why do I have to change my password before logging in?
    captbigguy Platinum 3 Reviews
    Currently Being Moderated

    Did you get an email suggesting you change it or did you try to login and it is "forcing" you to change?

     

    There was a scare about some hacking and we got an email suggesting you change your password (see other threads on this subject), but not a required action.  If your password is "secure" enough for you and you have the option to keep it, then keep it...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Why do I have to change my password before logging in?
    ansaa Marriott Associate Member
    Currently Being Moderated

    Hi cw082350! Thanks for posting.  No breach or hack to be concerned about.  This is just a proactive step we're asking our community to take in order to keep your accounts secure. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Why do I have to change my password before logging in?
      cw082350 Platinum 2 Reviews
      Currently Being Moderated

      But I had a super strong password why should I be forced to change it if there was no breach.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Why do I have to change my password before logging in?
        cw082350 Platinum 2 Reviews
        Currently Being Moderated

        Now I am hearing from other sites ..that they received emails that there was a breach...what's the true story??????

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Why do I have to change my password before logging in?
          ansaa Marriott Associate Member
          Currently Being Moderated

          cw082350 - I completely understand your frustration and concern, however please know that there was no hack of Marriott.com or any Marriott database.  Attempts have been made by hackers to log into Marriott Rewards member accounts, however the vast majority of the attempts were stopped and our member’s accounts are secure. Hackers are trying to exploit the fact that many of us tend to use similar log in information across multiple sites, so this change password requirement is intended to proactively prevent such vulnerabilities.  When changing your password we ask that you create something that you are not using on any other site or online account you may have.  And again, this is merely a proactive step to ensure that your account is secure.  I appreciate you reaching out

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Why do I have to change my password before logging in?
    sunsoaker Platinum 3 Reviews
    Currently Being Moderated

    I was told via email that there was a breach although my account was not hacked. I was requested to replace my password with an upgraded more secure version.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Why do I have to change my password before logging in?
      ansaa Marriott Associate Member
      Currently Being Moderated

      Hi sunsoaker - Yes, our team is asking that you do so in order to proactively protect your account.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Why do I have to change my password before logging in?
        skiadcock Platinum 4 Reviews
        Currently Being Moderated

        The being pro-active is a bit funny, along with Marriott hasn't been hacked (given it's been reported on IT & security sites).  It was only after reports by folk on Insiders & Flyertalk that Marriott even acknowledged there was a problem.  What's even funnier (not) is that Marriott is forcing everyone to change their password - and no longer allows symbols to be used which actually is a better way of securing passwords.  Previously you could use symbols, along with letters & #s - now you can't.  In addition (again, poor IT) by Marriott is that you can change your password to a new one & immediately change it back to the original one - something that Marriott IT shouldn't allow as it's not very secure.  I think Marriott is finally being 'proactive' because it has a mess on its hands w/ having to return points & sort out how to compensate Skymall for all the things that were being bought w/ the points

         

        Cheers.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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